1. General Information

Gold Tel is committed to providing quality phones, accessories, and electronics with reliable customer support. By purchasing from us, you agree to the following policies.

2. Product Authenticity

• All our products are 100% original and genuine.

• Warranties apply where stated on product descriptions.

3. Orders & Payments

• Orders can be placed through our website, WhatsApp, or in-store.

• We accept cash on delivery, debit/credit cards, bank transfer, and online payments.

• Orders are confirmed once payment is received (unless cash on delivery is selected).

4. Shipping & Delivery

• We deliver across Doha and all of Qatar.

• Standard delivery time: 1–2 business days within Doha, up to 3 business days outside Doha.

• Delivery fees may apply and will be shown at checkout.

5. Store Pickup

• Customers may select “Pickup from Store” at checkout.

• Pickup location: Shop No. 6, 1st Floor, Al Watan Center, Airport Road (near HBK signal), Doha, Qatar.

6. Return & Exchange Policy

• Returns and exchanges are allowed within 7 days of purchase.

• Items must be unused, in original packaging, and with receipt/invoice.

• Defective or wrong items will be replaced at no extra cost.

• Refunds (if applicable) will be processed using the original payment method.

7. Warranty

• Warranty applies to selected products (phones & accessories) as indicated.

• Warranty covers manufacturing defects only and does not cover physical damage, water damage, or misuse.

8. Bulk & Wholesale Orders

• Discounts are available for bulk purchases.

• Contact our sales team directly for wholesale deals.

9. Privacy Policy

• Customer information (name, contact, address) is kept confidential and used only to process and deliver orders.

• We do not share your details with third parties without consent.

10. Contact Us

• Phone/WhatsApp: +974 7080 4188

• Instagram: @goldteldoha

• Facebook: Gold Tel Phones Qatar

• Store Address: Shop 6, 1st Floor, Al Watan Center, Airport Road, Doha