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Shipping & Returns

🚚 Gold Tel Shipping Policy

1. Delivery Areas

  • We deliver across Doha and all regions of Qatar.

  • International shipping is currently not available, but we can assist with special requests upon inquiry.

2. Delivery Time

  • Doha City: 2 Hrs.

  • Outside Doha: 1 business day.

  • Orders placed after 8 PM will be processed the next business day.

3. Delivery Fees

  • Standard delivery fees apply and will be displayed at checkout.

  • Free delivery may be offered on special promotions or minimum order amounts (to be announced on our website/social media).

4. Order Tracking

  • Customers will receive a confirmation via WhatsApp/SMS once the order has been shipped.

  • For updates, you can contact us directly at +974 7080 4188.

5. Store Pickup Option

  • Customers can choose “Pickup from Store” at checkout.

  • Pickup Address:
    Gold Tel Phones – Shop No. 6, 1st Floor, Al Watan Center, Airport Road (near HBK signal), Doha, Qatar

6. Missed Deliveries

  • If a delivery attempt fails due to incorrect address or customer unavailability, our team will contact you to reschedule.

  • Additional delivery charges may apply for repeated attempts.

7. International Orders (Optional)

  • For bulk or international orders, please contact our sales team for arrangements.

💳 Gold Tel Refund & Return Policy

At Gold Tel, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return terms below.

1. Eligibility for Return & Exchange

  • Returns/exchanges are accepted within 7 days of purchase.

  • Items must be:

    • Unused and in original condition

    • In original packaging (with box, accessories, and manuals)

    • Accompanied by a valid receipt or invoice

2. Non-Returnable Items

The following items cannot be returned:

  • Opened earphones/headphones (due to hygiene reasons)

  • Gift cards or digital vouchers

  • Items damaged by misuse, water, or accidents

3. Refund Process

  • Refunds are processed using the original payment method (cash, card, or online).

  • Refunds may take 3–7 business days depending on the bank/payment provider.

  • Delivery charges are non-refundable (except in cases of wrong or defective products).

4. Exchange Policy

  • Customers may exchange items for another product of equal or higher value (price difference applies).

  • Exchanges are subject to stock availability.

5. Defective or Wrong Items

  • If you receive a defective product or the wrong item, please notify us within 24 hours of delivery.

  • We will arrange a free replacement or exchange.

6. Warranty Claims

  • Selected products come with a manufacturer’s warranty.

  • Warranty covers manufacturing defects only and does not include physical damage, liquid damage, or wear and tear.

7. How to Request a Return/Refund

  • Contact us on:

    • WhatsApp/Phone: +974 7080 4188

    • Instagram: @goldteldoha

    • Facebook: Gold Tel Phones Qatar

  • Provide your order number, product details, and reason for return.

  • Our support team will guide you through the process.

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